Refund policy

At Fitouétte, we want you to feel confident in every piece you buy from us. Life happens, gear gets used, and sometimes things just aren’t the right fit. So we’ve built a return policy that has your back. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return and refund.

To be eligible for a return and refund, your item must be in the same condition that you received it, unworn or unused, with any tags, and in its original packaging. You’ll also need the receipt, proof of purchase or order number when requesting a return and refund.

To begin a return, reach out to us at support@fitouette.com with your order number and a quick note about why you’re returning the item. For damaged or worn items, a photo helps us take care of you faster. We’ll respond with instructions and, where applicable, a return shipping label on us.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Your original item will be refunded to the original payment method per the below Refunds & Processing below. 

 

Store Credit For Already Worn Items
We know activewear gets put through its paces. If your item is:
• Damaged in a way we’re unable to repair; or
• Worn down over time or you simply no longer want it;
we’ll issue you store credit that never expires to put towards your next Fitouétte order. This applies even beyond the 30-day refund window, because well-loved gear shouldn’t just end up in the trash.

 

Exceptions / non-returnable items
We do not accept returns on sale items. 


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds & Processing
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or denied. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well. For orders over 30 days or already worn items, store credit is issued to your Fitouétte account and never expires. If more than 15 business days have passed since we’ve approved your return and you have not been issued a refund, please contact us at support@fitouette.com.